Le Cordon Bleu

D

Orlando 2003-2005

 

I transitioned the Information Technology department from a fix-it shop to a business-minded entity that utilizes technology and best practices to improve processes, cut overhead costs, and provide information for business decisions.

• Upgraded VOIP Telecommunication system to provide better stability, quality of service, and growth.
• Developed operational procedures for IT Department, Disaster Recovery, and Emergency Procedures.
• Managed construction expansion to deliver IT, Telecom, and Audio/Visual services for new building.
• Managed service needs, including automated call distribution (ACD), LAN/WAN technology, audio/visual equipment, servers, and software.
• Reduced shipping costs by $8000/month by analyzing needs and implementing controls.