I grew up in Central Florida thinking I was going to become a photographer. Then, in the late 70's, the first personal computers came into my life and changed everything. I became one of those kids who was soldering his own circuit boards to get an extra 16K of RAM on his Apple ][+. That was the same computer that I brought to work with me right out of high school to help manage a supply room job for General Mills. They took note of my interest and initiative and gave me the start of my IT career (though it was MIS back then). That's right, 3rd shift working in a mainframe computer room.

The cool thing about working in that shop was it's size. They were big enough to have a bunch of different systems, but small enough that you got to work on everything. Go to work for IBM or some major data center at the time and all you would do is swap tapes for your entire shift. Instead, I got to dive into VM/MVS systems, learning JCL and trouble-shooting various problems. That experience taught me how to analyze problems at a system level, including hardware and software. I also learned how freakishly often you could solve a problem by jiggling a cable.

Since then, I've gone on to work for some interesting places like:

  • AT&T
  • Greater Orlando Aviation Authority
  • Le Cordon Bleu
  • Lockheed Martin
  • Lucent Technologies
  • SunTrust

Along the way, I was a columnist for Corporate Computing and contributed to several other Ziff-Davis magazines, including PC Magazine.

The Value of Information Technology

I've had the pleasure of working with some very intelligent people. However, no matter how bright they were at technology, I always found there were some people in the IT industry who just didn't understand why we do all these creative things. The answer is simple.

Information Technology provides value to business.

A lot of people say something similar, but they don't truly understand it. They can't measure the value that they provide, and that's a problem. Failing to measure that value is what leads the IT industry astray. They get so carried away with what they can do that they stop thinking about the real reason why we exist. We exist to provide value to the business – measurable value. If you can't articulate the benefit of your proposals, then you run the risk of becoming a burden to the business.

About The IT Blog

Having worked in the IT field while supporting different industries, I've learned a few things about what works and what doesn't. That's the reason I decided to start the IT Blog. It's a place to share experiences, best practices and key insights about the business of Information Technology.

I hope you find this useful and invite you to comment or contact me about your own experiences.

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